Privacy Policy

02/27/2024

This privacy policy (“Policy”) informs you of Stenotes practices when handling your Personal Information through the Services (both as defined below).

For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use the Stenote Android or iOS app (the “App”); and any other dedicated Stenote websites. When you use the Services, you accept and understand that we collect, process, use, and store your Personal Information as described in this Policy.

If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy.

1. INFORMATION WE COLLECT

We will collect and use the following Personal Information about you:

Registration Information.
When you create an account on our Services, you will be asked to provide your name, email, and a password, you may voluntarily add a profile picture. For paid Services, our payment processing partners, Google, Inc, Apple, Inc and Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by the aforementioned parties.

App Information.
When you use Stenote Services, you may provide us with your audio recordings (“Audio Recordings”), any text notes, images or video that you upload or provide to us in the context of the Services.

Information you provide us about others

Communication Information.
When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.

Information you provide us about others
If you provide an Audio Recording or transcript, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions from other third parties before sharing Personal Information or referring them to us.

Information we automatically collect or is generated about you when use the Services
Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit, delete and upload events, app use information, interactions with our team, and transaction records.

Device Information: We assign a unique user identifier (“UUID”) to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to:

1. Set up your account. We use your registration information, device information and information received from third parties (such as your username, email address) in order to set up an account for you to use our Services. We do so in accordance with our contractual and precontractual obligations to you in order to provide you with an account to use the Services.
2. Provide you with the Services. We use your audio recordings, usage information and platform information in order to provide you with the Services. In addition, we use your communication information to facilitate support (e.g. retrieval of a forgotten password). We do so in accordance with our contractual obligations to you in order to provide you with the Services.
3. Improve and monitor the Services. We use information we automatically collect or generate about you when you use the Services, as well as information about your device such as device manufacturer, model and operating system, and the amount of free space on your device, to analyze the use of and improve our Services. We may train our proprietary artificial intelligence technology on anonymized audio recordings. We may also train our technology on transcriptions to provide more accurate services, which may contain Personal Information.
4. Communicate with you. If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services. Send you newsletters about product news or updates that may be of interest to you. We will send you emails with news or updates pertaining to our Services. When doing so, we process your email address, name and may process your usage information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication. Prevent fraud, defend Stenote against legal claims or disputes, enforce our terms and to comply with our legal obligations. It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Personal Information relevant in such a case, including information you provide us, information we automatically collect about you, and information which is provided to us by third parties.

3. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

Third party services are not owned or controlled by Stenote and third parties may have their own policies and practices for collection, use and sharing of information. Please refer to third party privacy and security policies for more information before using such services. Third parties include vendors and service providers we rely on the provision of the Services. We share your Personal Information with selected third parties, including:

1. Cloud service providers who we rely on for compute and data storage, including Google Cloud Platform, based in the United States.
2. Platform support providers who help us manage and monitor the Services, including Bugsnag, which is based in the U.S. and provides user event data for our Services.
3. Artificial intelligence service providers that provide backend support for certain Stenote product features.
4. Analytics providers who provide analytics, segmentation and mobile measurement services and help us understand our user base. We work with a number of analytics providers, including Google LLC, which is based in the U.S. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.‍
5. Payment processors, such as Google, Apple or Stripe. These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies. More information is available on their respective websites.
6. Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection).
7. Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.

HOW LONG WE STORE YOUR INFORMATION

Stenote stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information unrecoverable and the electronic files which contain Personal Information will be permanently deleted.

5. YOUR RIGHTS

In certain circumstances you have the following rights in relation to your Personal Information that we hold.

1. Access. You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.
2. Correction. You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
3. Erasure. You have the right to request for your Personal Information to be erased or deleted.
4. Object to processing. You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.
5. Restrict processing. You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.
6. Portability. You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.
7. Withdraw consent. You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.

Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. In addition, we may require additional information (for example, why you believe the information we hold about you is inaccurate or incomplete) and may have valid legal reasons to refuse your request. We will inform you if that is the case. For more information on how to exercise your rights, or to exercise your rights, please email into@stenote.ai.

6. Data Privacy Framework Principles

Stenote complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.

7. CHILDREN

The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us at info@stenote.ai

8. CONTACT & COMPLAINTS

For inquiries or complaints regarding this Policy, please first contact us at info@stenote.ai and we will endeavor to deal with your complaint as soon as possible. This is without prejudice to your right to launch a claim with a data protection authority.

9. DATA SECURITY

Stenote.ai maintains and implements physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of personal information. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk.

The Website, the App and Service may provide features or links to websites and services provided by third parties. Any information you provide on Apps, third-party websites or services is provided directly to the operators of such websites or services and is subject to their policies governing privacy and security, even if accessed via our Website, App or in connection with our Service.

10. CROSS-BORDER DATA TRANSFERS

To facilitate our global operations, Stenote.ai may transfer, store and process your operations with our partners and service providers based outside of the country in which you are based. Laws in those countries may differ from the laws applicable to your country of residence. Where we transfer, store and process your Personal Information outside of the EEA or the UK we will ensure that the appropriate safeguards are in place to ensure an adequate level of protection such as through acceding to the Standard Contractual Clauses. Further details regarding the relevant safeguards can be obtained from us on request.

11. CHANGES

Where required, we will update this Policy from time to time. When we do so, we will make it available on this page and indicate the date of the latest revision. Please check this page frequently to see any updates or changes to this Policy.